FAQ

WHAT EXACTLY IS THE ST GENÈVE SHOWROOM SALE?


The St Geneve showroom sale is an annual opportunity for our local community (Richmond, BC) to shop exceptional deals on discontinued items, imperfects, and sample styles from the past. Discounted prices will only be valid throughout the duration of the Warehouse Sale. This year we are requiring that shoppers book an appointment in advances. We uphold social distancing by limiting the number of shoppers in our showroom at any one time. To minimize waiting and ensure everyone has a safe and fun shopping experience, appointments are required.




WHY IS THERE ONLY A LIMITED SELECTION OF PRODUCTS AND SIZES?


Products available during our Showroom Sale are discontinued items, imperfects, and sample styles from past limited-edition collections. This selection is made-up of several seasons of merchandise, and we’re giving you the chance to shop some old favorites at a great price to help make room for new items at our atelier.




WHAT IS THE RETURN POLICY?


All purchases from the Showroom Sale are final sale, meaning that no returns or exchanges can be accommodated. Please inspect your items carefully prior to purchase to make sure that it meets all of your needs. Please note that our usual warranties are void for all Showroom Sale orders.




WHAT ARE SECONDS, DISCONTINUED, OR SAMPLE ITEMS?


At the bottom of each product page you will see an info section indicating if the item is Seconds, Discontinued, or a Sample.​ Seconds are pieces that designed and made but didn't quite meet our stringent quality control grade. They contain small flaws that will not affect the life or wear of the product and are hardly visible to the average consumer. These may include slubs, a dropped stitch, an off-colour thread in the weave, etc. Discontinued pieces have been designed and put into production; however, at this time, these fabrics or colours have become unavailable at our mills or we have chosen to discontinue them to make room for new styles in our atelier. Samples are pieces that were designed and made but never put into full production. These pieces meet our stringent quality grade, but were never available commercially: you can find something truly unique for your home!




WHAT PAYMENT OPTIONS ARE AVAILABLE?


We accept Visa, Mastercard, or Debit. Please know that, due to COVID-19, we are not able to accept cash or cheque at this time.




HOW DO I CARE FOR MY NEW LUXURY BED LINENS?


Care for your bed linens correctly and they will provide you comfort for years. Head to the St GENEVE website for information on caring for your bed linens, duvets, pillows, and more.




WILL YOU BE RESTOCKING THROUGHOUT THE SHOWROOM SALE?


Our Warehouse Sale is first come, first served. We will not be restocking through the sale, so be sure to act fast to get the styles and sizes you’re hoping for since stock is limited.




HOW DOES BOOKING A TIME WORK? WILL ADDITIONAL DATES AND TIMES BE ADDED?


Follow the instructions here to book a time. You can choose between individual shopping apointments or a private "bubble shopping" appointment for 4-8 people. At the moment, we do not have plans to add additional time, but will take it into consideration if there is enough demand.




WHAT IS A 'BUBBLE SHOPPING' APPOINTMENT?


If you are planning to come shopping with a larger group (4-8 people), you can select a Bubble Shopping Private Appointment. This appointment will allow you and your group to shop privately for 30 minutes. If you need more time, please book 2 back-to-back appointments. This is ideal for a more social shopping experience or for those with immunity concerns.




WHAT SAFETY PRECAUTIONS ARE BEING TAKEN FOR COVID-19?


To ensure everyone’s health and safety, all people entering our building are required to wear a mask in all common areas, as well as in situations where it is not possible to stay 2 meters apart. Hand washing and/or sanitizing is required before entering.




AS OF JULY 1, BC ENTERS PHASE 3. DOES THIS AFFECT THE SHOWROOM SALE?


Out of an abundance of caution and concern for our staff (some of whom have not yet received their second vaccine) we will continue to run the sale on a by-appointment basis, and encourage you to wear your mask and sanitize frequently during your appointment.

If you've made your appointment, you're all set! There are no changes to the shopping procedure and we will see you soon.