WHAT EXACTLY IS THE ST GENÈVE SHOWROOM SALE?
We have taken this as an opportunity to allow customers from around the country to step into our Virtual Sale and shop this selection of discontinued items, imperfects, and sample styles from the past at unbelievable prices. Discounted prices will only be valid throughout the duration of the Warehouse Sale.
WHY IS THERE ONLY A LIMITED SELECTION OF PRODUCTS AND SIZES?
Products available during our Showroom Sale are discontinued items, imperfects, and sample styles from past limited-edition collections. This selection is made-up of several seasons of merchandise, and we’re giving you the chance to shop some old favorites at a great price to help make room for new items at our atelier.
WHAT IS THE RETURN POLICY?
All purchases from the Showroom Sale are final sale, meaning that no returns or exchanges can be accommodated. For your reference, this should be clear from messaging on the product pages, in your shopping cart, as well as on your confirmation email/receipt. If you have a concern regarding your order, please email our team within 14 days of receiving your order. Please note that our usual warranties are void for all Showroom Sale orders.
WHAT ARE SECONDS, DISCONTINUED, OR SAMPLE ITEMS?
CAN I CHANGE OR CANCEL MY ORDER?
Because we’re working to get your order shipped as quickly as possible, we’re unable to cancel or make any changes to an order once placed.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Due to a high volume of orders, it can take up to 10 business days for your items to be processed and shipped.
CAN I SHOP THE SHOWROOM SALE IF I AM OUTSIDE THE US AND CANADA?
WHAT PAYMENT OPTIONS ARE AVAILABLE?
HOW DO I CARE FOR MY NEW LUXURY BED LINENS?
CAN I SHOP THE SHOWROOM SALE IN PERSON? CAN I PICK UP IN-PERSON?
WILL YOU BE RESTOCKING THROUGHOUT THE SHOWROOM SALE?
WILL MY PRODUCT LOOK JUST LIKE THE PICTURE?
Our team has done their best to ensure colour accuracy for all photos however, each monitor, tablet, and phone displays colours just a little bit differently. Please note that your colours may not look exactly the same in real life as they do on your device.